RAFU general terms

Terms of Service scope
Contractual partner
Conclusion of contract
Right of withdrawal
Prices and shipping costs
Delivery
Payment
Retention of title
Dispute resolution

General terms and conditions

Terms of Service scope

These general terms and conditions apply to all deliveries from the Rafu online shop to consumers. A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.

Contractual partner

The purchase contract is concluded with Rafu Online-Shop, owner: Verena Wilmes, Ulricherstr. 42, 59494 Soest, Soest District Court.

Conclusion of contract
The presentation of the products in the online shop does not represent a legally binding offer, but only an invitation to order. By clicking the button [Kaufen/kostenpflichtig bestellen] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you, as a consumer, make use of your right of withdrawal according to section 4.1, you have to bear the regular costs of the return. In addition, the regulations that are detailed in the following cancellation policy apply to the right of cancellation.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must give us Verena Wilmes, Ulricherstr. 42, 59494 Soest, Tel:+49 160-2676047, rafu@rafu.info by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can send us the cancellation form. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. Conveniently, you send the completed cancellation form back to us with the goods in one shipment.You have the goods immediately and in any case no later than fourteen days from the day on have have to send or hand over the goods to us in any case within fourteen days from the day on which you inform us of the cancellation of this contract to us or to (this may include the name and address of the person authorized by you to receive the goods to be returned or handed over). The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. Personalized goods cannot be exchanged. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

End of revocation

Prices and shipping costs
The prices stated on the product pages include the statutory value added tax and other price components.
In addition to the prices quoted, we charge shipping costs per order for delivery within Germany and Europe. The shipping costs are clearly communicated to you in the shopping cart system and on the order page.

Delivery
The delivery takes place only within Germany and Europe.
The delivery time carries up to 10 days. We point out any deviating delivery times on the respective product page.

Payment
Payment can be made either in advance with a credit card or by bank transfer.
If you choose the payment method (credit card or bank transfer), we may give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Retention of title
The goods remain our property until they have been paid in full.

Dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

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